United Airlines ‘Re-accommodates’ Passenger

After video surfaced of police literally dragging unwilling passengers off an overbooked flight, United Airlines may want to think about upping its offer for passengers willing to take a later flight.


Unfortunately for the airline, it violated rule #1 of a crisis – avoid video and photos at all costs. And its CEO’s statement blithely apologizing for “reacommodating” the passenger only keeps the story alive longer.

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