Jif CMO (2013): I saw this New York Times article about the debate over how to pronounce “gif.” Anything we can do with it?
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Jif Advertising Agency (2020): This?
For decades, nurses and firefighters have been the spokespeople of choice when you need to convey trust in your product or service. Perceptions are that doctors are greedy and cops are crooked, but nurses and firefighters have a halo of authenticity and trust that few, other professions have.
The Denver Fire Department is testing those perceptions. though. For the second straight year, firefighters are apologizing for crude sexual jokes and the presence of sex toys at their Annual Gala. And this year, the consequence includes Denver Fire Chief Eric Tade resigning. Perhaps most disconcerting, their behavior resulted in Coloradans having to hear Brian Maass utter the phrase “sex toy” three times in his two-minute report.
WLOS-TV reporter Justin Hinton didn’t realize he had a random filter generator turned on when he shot a Facebook Live update for the station:
If you follow anyone from 9News on Facebook or Twitter, you have probably noticed that the on-air talent all got updated photos over the past few weeks. Not everyone had a great experience, though, as Lori Lizarraga noted on Twitter. Credit Lori for speaking up about the issue and using it as an opportunity to educate the photographer, and credit 9News for immediately addressing it.
Michael Roberts at Westword profiles Denver7 anchor Anne Trujillo as she celebrates 35 years at the station:
Because she’s about as modest and unassuming as television personalities get, Denver7’s Anne Trujillo isn’t one to crow about her accomplishments. But she’s quietly become a Mile High City icon owing to one of the longest runs at a single station in the market’s history: 35 years and counting. In addition, she’s served as lead anchor for the outlet’s main weekday newscasts since 1999, a two-decades-plus stint that makes her the present local title holder in that category, too.
One of the cardinal rules of crisis communications is to do everything you can not to become the face of a negative issue that affects multiple people or companies. That is a lesson Delta CEO Ed Bastian apparently doesn’t fully appreciate.
By now, almost everyone has seen the viral “Recline-gate” video featuring two American Airlines passengers:
The first 24 hours of the debate centered on who was in the wrong – the women who reclined her seat or the man behind her who repeatedly pushed her seat in protest. That debate quickly changed, however, as people began to realize it was the airlines who created this Stanford Prison Experiment-esque scenario. The airlines are the bad guys here.
American Airlines no doubt was preparing to manage the negative publicity, but then they were given a gift. Delta’s CEO appeared on CNBC and was asked who was right. He weighed in and said that he thought reclining was reasonable, but that you should ask permission first. That answer reignited a new debate. Instantly, Delta became the face of the issue. Even though the viral video was of American Airlines passengers, the general public will associate Delta with the lack of knee room on airplanes.
Meanwhile, you can bet American Airlines CEO Doug Parker will be hiding out for a week or two. He’s more than happy to let media and social media replay the clip of Delta’s CEO over and over again. To paraphrase Napoleon, never get in the way of a competitor who is making a mistake.
Colorado Rockies GM Jeff Bridich: Did you see the way I refused to answer the media’s questions? I actually stopped to answer their questions, then refused to answer the questions they wanted to ask, and then lobbed both a “no comment” and a “next question” at them. I own the award for worst off-season press conference!
Houston Astros Owner Jim Crane: You’re cute, Jeff. Hold my beer.
This Houston Astros video will be used for years as a media training tool for what not to do in a press conference (and as proof that a press conference is not always a good idea). How was it received? ESPN’s Dan Le Batard said it best:
What a %$#& show. You thought that this team was good at baseball – and it is. And good at cheating – and it was. How can it be this bad at public relations? This was insincere. They had months to prepare for this. And then their owner is out there making a fool of himself because he’s combative and arrogant, and he won’t acknowledge that they got a competitive advantage form one of the great cheating scandals of our time.