Chaotic Year Undermines Trust in Businesses, Government & Media, According to Annual Edelman Report

Edelman has released its 2021 Trust Barometer report and the bottom line appears to be that the COVID-19 pandemic, among other 2020 challenges, has sent trust in government, business and media on the fun part of a rollercoaster ride.

“Trust declined across all institutions… . Only 59% of respondents said they trust businesses to do the right thing; 57% felt that way about the government and 56% about NGOs. Only half of those queried said they trust the media to do the right thing,” reports Thomas Moore at PRWeek.

Edelman CEO Richard Edelman cited three takeaways:

“The first is that business has become the most trusted institution. That is a significant change from May when we did the spring trust update and when we saw the government leading the pack for the first time. Now government has fallen off significantly.”

Second, “the data shows people distrust the information they’re being given from most sources. … You saw the result of [this] last week in the Capitol being stormed with false hopes. You also see it in vaccine hesitancy.”

“The third story here is the real fall from grace of the U.S. and China. The Chinese because of being the place where COVID-19 started but also because they kept the story under wraps and people were irritated by that. And then the United States, because we’re the worst country in the world in terms of managing the pandemic, and we’ve lost a lot of ground that way.”

One thought on “Chaotic Year Undermines Trust in Businesses, Government & Media, According to Annual Edelman Report

  1. Great minds think alike, Jeremy. Recently I’ve been chatting with some PR friends, and they are also prepping for a substantial shift in public opinion, particularly where social media and brands intersect.

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