Denver PR Blog


Why McDonald’s Doesn’t Fight Social Media Wars
January 22, 2019, 2:07 pm
Filed under: Public Relations

Diana Bradley at PRWeek reports:

It seems Wendy’s can’t stop trolling McDonald’s on social. Burger King, too, attempted to make the Golden Arches the butt of the joke with its #WhopperDetour stunt last month. Year after year, McDonald’s has been a target for its sassy rivals – an easy one, too, mainly because the brand never defends itself or fights back. …

The principle McDonald’s has adopted is that no fighter in the history of boxing has ever won simply by blocking punches.

“You have to go on the offense,” said Jano Cabrera, SVP, U.S. comms, global media and PR at McDonald’s. “There has to be something you stand for that is appealing. What is the case, proactively, you are making?”

“The nature of leadership brands is you get to a point where you understand real ROI is being mindful of and responsive to competition,” he said. “But you don’t stay a leadership brand by simply responding to competition. You do it by continuing to innovate and staying customer-focused.”

 


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