MediaNews to Outsource Customer Service

Denver-based MediaNews Group, owner of the Denver Post and approximately 60 other newspapers nationwide, will outsource customer service calls to the Philippines for three of its California papers. Denver Post customer care services currently are provided by Denver employees of the Denver Newspaper Agency (DNA), the joint venture between MediaNews and Rocky owner Scripps. But if the trial is successful, expect MediaNews to put pressure on the DNA to outsource its customer service.

Upcoming PR Events in Denver

  • The Denver Press Club is holding an open house this Friday, May 9.
  • PRSA Colorado is sponsoring PR Boost: Giving Nonprofit PR a Leg Up this Saturday, May 10. Volunteers are still needed.
  • The New Denver Ad Club is sponsoring The 3,000 Faces of Eve: Recognizing the Dynamic Realities of the Female Market on May 13. Women executives from CBS, First Data, CP+B and Thomas Taber & Drazen will “discuss, deliberate, explore and dispute how, why, when and where women are marketed to.” 
  • The Jewish Family Service of Colorado is hosting a luncheon May 13 featuring Frank Deford, who graces the pages of Sports Illustrated and is a contributor to HBO’s Real Sports with Bryant Gumbel and National Public Radio’s Morning Edition.