If Anyone Knows Customer Service, It’s a Billionaire from the Cable Industry

New York Knicks owner James Dolan – also the president and CEO of Cablevision –  goes full Dick Montfort on a longtime fan who questioned his competence in an email:

Mr Bierman

You are a sad person. Why would anybody write such a hateful letter. I am.just guessing but ill bet your life is a mess and you are a hateful mess. What have you done that anyone would consider positive or nice. I am betting nothing. In fact ill bet you are negative force in everyone who comes in contact with you. You most likely have made your family miserable. Alcoholic maybe. I just celebrated my 21 year anniversary of sobriety. You should try it. Maybe it will help you become a person that folks would like to have around. In the mean while start rooting.for the Nets because the Knicks dont want you.

Respectfully

James Dolan

One thought on “If Anyone Knows Customer Service, It’s a Billionaire from the Cable Industry

  1. Jim Dolan is a billionaire because his dad Charles founded HBO and Cablevision. Jim once fired a bunch of people at a company party — the annual Christmas party. His dearth of kindness was well-known on Long Island, the place from where I came to Denver.

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