MediaNews to Outsource Customer Service

Denver-based MediaNews Group, owner of the Denver Post and approximately 60 other newspapers nationwide, will outsource customer service calls to the Philippines for three of its California papers. Denver Post customer care services currently are provided by Denver employees of the Denver Newspaper Agency (DNA), the joint venture between MediaNews and Rocky owner Scripps. But if the trial is successful, expect MediaNews to put pressure on the DNA to outsource its customer service.