Denver PR Blog


Following Bankruptcy, Hodas Leaving Frontier
April 27, 2008, 7:46 am
Filed under: Uncategorized | Tags:

Frontier senior director of Corporate Communications Joe Hodas is leaving the airline to join a private equity firm in Denver. Ironic, given that private equity firm KKR-owned First Data sent Frontier reeling into bankruptcy.

About these ads

2 Comments so far
Leave a comment

Joe will be missed. He’s one of the most talented public faces/spokespeople in the city and has had to manage responses to bankruptcies, hurricanes, snowstorms, labor negotiations fuel prices and everything in between. He’s also been a good friend to the community, sitting on various non profit boards and giving help via airline vouchers whenever he could. Joe has a great future and KKR was smart to nab him. Frontier will be fortunate if they can find someone half as talented as Joe to jump in and deal with their challenges.

Comment by andrew hudson

Not only do they hate their customers, but they hate their own employees.

When they say 45 minutes, they mean 45 minutes. They close the flight and put you on standby for the next flight. The lady at the check-in counter was having a bad day already at 6:30AM. She was rude and in a bad mood.

Even though I made it to the gate with 15 minutes before the flight was scheduled to leave, I was denied boarding along with an employee and his family. The employee had some of his family aboard, but the best the gate crew offered was to get a message to them advising that their family had been left behind 15 minutes prior to departure.

The sweaty gate agent’s response was that “he wasn’t going to have a ramp delay”. This tells me that Frontier Airlines has given him improper incentive. Their ‘on-time’ departure, which is often missed (at least 5% of the time), is more important than customer satisfaction. The employee who was left behind was complaining loudly to his family and stated that “Even though I work for Frontier, I never fly them. This is why”. He went on, but I won’t belabor the details here. The gate agents wouldn’t let the employee and his family pass.

As for Frontier Airlines’ gate crew: I can tolerate ignorant people and I can tolerate rude people, combine the two with a dash of apathy and you have a intolerable result.

Frontier Airlines’ customer service is in the red as are their books. It’s too bad that the toxicity is increasing throughout their organization. I used to like Frontier, but I am done with them. I wish I had paid the extra $100 for the United Airlines flight. Even though they’re not perfect, at least they suck less.

The true measure of anything is performance when things go wrong. Frontier fell down this day.

Comment by Frontier Sucks




Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s



Follow

Get every new post delivered to your Inbox.

Join 6,548 other followers

%d bloggers like this: